Denver, CO · Open to remote
I connect systems, automate the busy work, and help teams actually use AI.
I am a technical solutions specialist in Denver with five years of experience building and supporting web-based systems for support teams and enterprise customers.
I started in Tier-3 support at Kustomer, which was then part of Meta. I then became a Technical Account Manager for six enterprise clients. Today I build AI agents, integrations, and automation at Turo.
Colleagues come to me when they want to use Claude well. In my free time I build electronics, 3D print, and work with wood.
2,500 support agents get answers grounded in current knowledge and live customer data.
I configure and maintain Turo's AI support agent, Kustomer CoPilot. It reads the knowledge base through the Guru MCP server. MCP (Model Context Protocol) is a standard way to plug AI into business tools. It also connects by API to live reservation, claims, and roadside assistance data.
Program managers answer their own routing questions and request changes without manual edits.
Turo routes more than 15,000 tickets a day across 200+ teams. Program managers used to ask me where tickets went, then wait for manual workflow edits. Now they look up routing and submit change requests in Claude. After I approve a request, Claude applies the change through the Kustomer API.
2,000+ customer satisfaction surveys a week, sent and recorded without manual work.
A survey starts when a claim is processed or denied. Customer data moves between four systems on its own, and the result is written back to the claim record.
About 6 hours a week saved for several teams.
This Claude skill automates manual Kustomer processes that span multiple systems. I ran a lunch-and-learn for 70 people to drive adoption.
Automated social media marketing and customer-specific discount codes for my father's dry cleaning business.
I built automated Facebook and Instagram posts using Canva and Claude. I also built personalized discount codes by customer segment. Repeat customers earn loyalty rewards. One-time customers get a come-back offer. Other offers match the garments each customer usually brings in.
A small touch display that shows live stats from my PC.
I built this on a 2.8 inch ESP32 "Cheap Yellow Display." RAM and VRAM readings work today. A home screen with CPU and GPU temperatures is in progress.
A wall-mounted chore reminder and tracker.
It runs on a 7 inch Elecrow CrowPanel touch display. I built it as a standalone device first, with a web page for configuration. I plan to connect it to Home Assistant.
A 9-key macro pad with a volume knob.
The current build uses a Pro Micro board. An ESP32 version is also in progress.
Currently building
I am turning a dedicated PC into a Home Assistant server for whole-house automation.
Arizona State University. B.S., Graphic Information Technology (May 2020)
Springboard. Software Engineering Bootcamp (June 2021)
Working with my hands is my favorite thing to do. The same loop shows up at work and at home. I find the problem, build a prototype, and keep improving it until people rely on it.
I am based in Denver and open to Denver metro and US remote roles. The best way to reach me is by email.